DOT Express Pty Ltd is hiring a Customer Service Agent in Seven Hills, Sydney, New South Wales, Australia. This is a casual/vacation opportunity offering $45 per hour plus superannuation, with regular office hours of 4 to 6 hours per day, Monday to Friday. The role has the potential to develop into a full-time position.
The successful candidate will support the company’s reverse logistics operation by coordinating packaging despatch and goods collections, assisting customers and management, updating transport systems, monitoring customer data and driver performance, resolving service issues and maintaining daily communication with customers. Transport industry experience, particularly in express freight or courier operations, is preferred.
Job Details
| Job Detail | Information |
|---|---|
| Job Title | Customer Service Agent |
| Employer | DOT Express Pty Ltd |
| Location | Seven Hills, Sydney, New South Wales, Australia |
| Employment Type | Casual/Vacation |
| Industry | Call Centre & Customer Service / Transport & Logistics |
| Salary | $45 per hour + Superannuation |
| Experience | Preferably 3 years’ transport industry experience |
| Education | Not specified |
| Work Hours | 4 to 6 hours per day |
| Work Schedule | Monday to Friday |
| Workplace | On site |
| Language | English |
| Posted | 3 hours ago |
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Key Responsibilities
As a Customer Service Agent, you will perform a range of customer service, transport coordination and reverse logistics duties. Your responsibilities may include:
- Coordinate the despatch of packaging and collection of goods to be returned efficiently and on time.
- Provide daily support to customers and management.
- Use the company’s FMS transport system portal.
- Update transport information at the consignment level.
- Monitor customer data and driver performance.
- Liaise with the Operations team regarding customer and transport matters.
- Escalate priority issues when necessary.
- Review service issues and work with Operations to improve customer service.
- Maintain daily communication and liaison with customers.
- Support the reverse logistics process.
- Provide DIFOT and efficiency reports to the General Manager.
- Maintain accurate customer and transport information.
- Manage competing priorities while maintaining high service standards.
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Requirements
The ideal candidate should be organised, thorough and detail-oriented, with excellent customer service and communication skills. Applicants should be able to multitask, work in a fast-paced environment and manage competing priorities effectively.
Transport industry experience is preferred, particularly experience in express freight or courier operations. Candidates who are willing to learn a new industry and demonstrate flexibility may also be considered.
Experience
- Preferably 3 years of transport industry experience.
- Experience in express freight or courier operations is highly desirable.
- Experience working in a fast-paced environment.
- Experience in customer service or customer support.
- Experience managing multiple priorities and tasks.
- Experience using Microsoft Office applications.
- Experience with transport or logistics systems is an advantage.
- Experience monitoring service issues and customer information is beneficial.
Education
No specific educational qualification is listed for this position.
Applicants should have strong communication skills and practical experience relevant to customer service, transport, logistics or administration.
Work Requirements
Candidates should be able to:
- Work 4 to 6 hours per day, Monday to Friday.
- Provide professional and responsive customer service.
- Coordinate reverse logistics activities efficiently.
- Use transport management and company systems.
- Maintain accurate consignment and customer information.
- Monitor customer data and driver performance.
- Communicate effectively with customers, management and Operations.
- Escalate urgent or priority issues appropriately.
- Prepare DIFOT and efficiency reports.
- Work independently while contributing positively to the team.
- Manage competing priorities in a busy work environment.
- Demonstrate flexibility and willingness to learn.
- Use Microsoft Outlook, Excel and Word proficiently.
- Demonstrate excellent written and verbal communication skills.
Benefits Offered by DOT Express Pty Ltd
The employer offers:
- $45 per hour plus superannuation.
- Regular office hours of 4 to 6 hours per day.
- Monday to Friday work schedule.
- Potential opportunity to progress into a full-time role.
- Career growth and development opportunities.
- Experience in reverse logistics and transport operations.
- Opportunity to work with a growing family-owned business.
- Supportive and dynamic working environment.
- Opportunity to develop customer service, logistics and transport coordination skills.
- Direct interaction with the General Manager and Fleet Supervisor.
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How to Apply
Interested and qualified candidates can apply for the Customer Service Agent position at DOT Express Pty Ltd through the SEEK application process.
