If you have previous experience in a hotel or guest service role and are currently residing in Brisbane or are willing to relocate, there is an opportunity open for you. Crystalbrook Vincent, a five-star, art-inspired hotel located in the vibrant Howard Smith Wharves precinct of Brisbane, QLD, is now hiring full-time, permanent Porters to join its Front Office team.
The hotel is on the look out for passionate individuals who can deliver exceptional guest service. Don’t miss out on this offer if you enjoy being part of a dynamic, energetic hospitality team, and take pride in creating memorable first impressions.
What makes this role so special? Here is a sneak peak! This is a hands-on, guest-facing hospitality role that blends elegance, teamwork, and energy in a luxurious environment. What’s more exciting than meeting people from around the world, assisting with their arrivals and departures, and playing a key part in creating unforgettable experiences at one of Brisbane’s most iconic hotels. Dont wait, Apply Today and start an exciting new career NOW!
What Makes This Role Special?
- Work in a luxury, design-led hotel that celebrates creativity, sustainability, and style
- Be part of a collaborative and vibrant team passionate about guest excellence
- Represent a forward-thinking hospitality brand redefining responsible luxury
- Access career growth opportunities within Crystalbrook Collection’s expanding portfolio
What Matters Most on This Job?
- Warm, professional, and genuine guest interactions at all times
- Positive, proactive, and can-do attitude
- Strong local knowledge of Brisbane’s attractions, restaurants, and landmarks
- Ability to multitask, prioritize, and stay calm under pressure
- Team-focused mindset with a drive for excellence
- Professional grooming and adherence to hotel standards
Table Overview
| Field | Details |
|---|---|
| Company | Crystalbrook Vincent |
| Job Title | Porter |
| Job Type | Full-time, Permanent |
| Location | Brisbane, QLD, Australia |
| Salary | Competitive (based on experience) |
| Work Schedule | 7-day roster, including evenings and nights |
| Start Date | As soon as possible |
| Vacancies | 1 position available |
| Work Site | On-site (no remote work option) |
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Job Requirements for Porter Role
To qualify for the Porter position at Crystalbrook Vincent, you should meet the following criteria:
Education
- High school diploma or equivalent preferred
Experience
- Previous experience in hotel guest service, concierge, or porter roles preferred
Skills & Abilities
- Excellent communication and interpersonal skills
- Friendly, polished, and professional demeanor
- Strong knowledge of Brisbane’s local attractions and routes
- Ability to lift and handle luggage safely and efficiently
- Organized, detail-oriented, and proactive under pressure
- Team player with a passion for hospitality and service excellence
- Availability for shift work, including nights and weekends
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Key Responsibilities of a Porter
As a Porter at Crystalbrook Vincent, you’ll play a key role in creating a seamless and elevated guest experience. Your duties will include:
- Greeting and assisting guests upon arrival and departure
- Handling guest luggage and ensuring timely delivery to rooms
- Escorting guests and providing information about hotel facilities
- Coordinating with reception and concierge teams for smooth service flow
- Offering information about local attractions, events, and transport options
- Maintaining cleanliness and order in the lobby and entrance areas
- Assisting with valet or transportation arrangements when required
- Upholding Crystalbrook’s sustainability and service standards
About Crystalbrook Vincent
Crystalbrook Vincent is a five-star, luxury hotel that celebrates art, creativity, and responsible luxury. Located at Howard Smith Wharves, it offers a bold blend of contemporary design, vibrant energy, and sustainability — creating a space where guests experience both comfort and culture.
Part of the Crystalbrook Collection, Australia’s leading hotel group known for its bold, sustainable approach to luxury hospitality, Crystalbrook Vincent represents a new era of travel — conscious, connected, and creative.
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Benefits And Perks of Working with Crystalbrook Vincent
Joining Crystalbrook Vincent means being part of a brand that values people, purpose, and positivity. You’ll enjoy:
- Competitive pay and benefits
- 50% food & beverage discount across all Crystalbrook restaurants and bars
- $99 team member room rates + friends & family discounts
- Enhanced parental leave and lifestyle benefits
- A collaborative and supportive environment
- Access to tailored career growth and learning programs
- Employee recognition and reward initiatives
- Opportunities to move across Crystalbrook properties nationwide
- A workplace that celebrates diversity, inclusion, and innovation
How to Apply
Interested applicants can apply directly through the following link:
Please include:
- Updated CV/Resume
- A brief Cover Letter highlighting your experience and motivation
- References from previous hospitality roles (if available)
